Have you ever had a conversation with a bot and thought to yourself, "Geez, does this thing even get me?" As for us here at LeadWeb Ai, we're working hard to ensure that the artificial intelligence powering our customer care conversations isn't only intelligent; it should also have some human characteristics.
Trust is the most important thing, right? You don't want to feel like you're simply talking to a machine that's regurgitating answers; you want to feel like you're having a conversation with someone who understands you. Therefore, we are instructing our artificial intelligence to recognize the nuances of communication, such as tone of voice, emotions, and even those tiny clues that convey more than words.
The catch, however, is that it is not about fooling people into believing that they are speaking to a real person. Instead, the goal is to make interactions with AI as unobtrusive and unforced as is practically feasible. For example, if you're angry, the artificial intelligence will be more patient with you, but if you're in a rush, it will move things along more quickly.
Where do we stand? to make your experience so seamless and personalized that it simply feels natural, regardless of whether it's an AI or a human on the other end of the line. We want to earn your trust with each phone contact, and when the conversation is over, we want you to feel that you were heard and that you received assistance.